Effective Date: March 5, 2026
Introduction
Vindex Privatus, PLLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at vindexprivatus.com, use our online services, or engage with our firm for legal representation. As a law firm, we are bound by heightened confidentiality obligations under the Florida Rules of Professional Conduct and applicable law.
Information We Collect
Information You Provide Directly
When you interact with our website, you may voluntarily provide personal information, including:
- Full name, email address, phone number, and mailing address through our contact and consultation request forms
- Details about your legal matter submitted via intake questionnaires
- Documents you upload in connection with a case evaluation (e.g., credit reports, collection letters, call logs)
- Payment information when purchasing flat-fee legal services or subscribing to CreditShield
- Communications sent to us via email, phone, or our website chat assistant
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address, browser type, operating system, and device information
- Pages viewed, time spent on pages, and navigation paths
- Referring website or search terms that led you to our site
- Cookies and similar tracking technologies (see “Cookies & Tracking Technologies” below)
How We Use Your Information
We use the information we collect for the following purposes:
- To evaluate your legal matter and determine whether we can assist you
- To communicate with you regarding your inquiry, consultation, or case
- To provide legal services, including case management and court filings
- To process payments for flat-fee services and CreditShield subscriptions
- To improve our website, services, and user experience
- To send you relevant legal information or firm updates (with your consent)
- To comply with legal obligations, including court orders and regulatory requirements
Third-Party Services
We use the following third-party services in connection with our website and operations:
- Google Analytics — to analyze website traffic and usage patterns. Google Analytics may collect information about your browsing behavior using cookies. You can opt out by installing the Google Analytics Opt-Out Browser Add-on.
- Calendly — to facilitate scheduling of consultations. When you book a consultation, Calendly collects your name, email, and phone number subject to Calendly’s Privacy Policy.
- Google Voice — for telephone communications. Calls may be recorded or logged in accordance with applicable law and with appropriate notice.
- Meta (Facebook/Instagram) Pixel — for advertising analytics and conversion tracking on our marketing campaigns.
- Google Workspace — for email, document storage, and internal communications related to case management.
CreditShield Subscription Data
If you subscribe to our CreditShield credit monitoring service, we may collect and process additional information, including:
- Credit report data retrieved with your authorization for the purpose of monitoring and dispute generation
- Subscription and billing information (processed through secure third-party payment processors)
- Dispute history and correspondence related to credit report errors identified through the service
CreditShield data is handled with the same confidentiality protections as all attorney-client information. Credit report data is accessed solely for the purpose of providing the monitoring and dispute services you have authorized, and is never sold to third parties.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytical data. These include:
- Essential cookies — required for basic website functionality
- Analytics cookies — used by Google Analytics to understand how visitors interact with our site
- Advertising cookies — used by Meta Pixel for advertising campaign measurement
You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Data Storage & Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted through our website
- Secure cloud-based storage with access controls and encryption at rest
- Access limited to authorized personnel on a need-to-know basis
- Regular security assessments and updates
As a law firm, information provided to us in the context of seeking or receiving legal representation is protected by the attorney-client privilege and our ethical duty of confidentiality under the Florida Rules of Professional Conduct, Rule 4-1.6. This provides an additional layer of protection beyond standard privacy practices.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — Request a copy of the personal information we hold about you
- Correction — Request correction of inaccurate or incomplete information
- Deletion — Request deletion of your personal information, subject to legal retention requirements
- Opt-Out — Opt out of marketing communications or certain data collection practices
- Portability — Request your data in a portable format where technically feasible
Please note that certain data may be retained as required by law, court rules, or our professional obligations, even after a deletion request. Information subject to attorney-client privilege may be subject to different retention requirements.
California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. You have the right to request disclosure of the categories and specific pieces of personal information we have collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information to third parties.
To exercise your CCPA rights, contact us using the information provided below.
European Residents (GDPR)
If you are a resident of the European Economic Area, we process your personal data on the legal bases of consent, contractual necessity, and legitimate interests. You have the right to access, rectify, erase, restrict processing, and port your data, as well as the right to withdraw consent and lodge a complaint with your local data protection authority.
Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:
Vindex Privatus, PLLC
Attn: David Cruz, Esq.
2525 Ponce de Leon Blvd, Suite 300
Coral Gables, FL 33134
Phone: (305) 999-5794
Email: david@vindexprivatus.com